10. Returns/Cancellations/Replacements

10.1 Goods supplied by Japanpartsworldwide in accordance with any order made by the trade buyer must not be returned without the prior authorisation.  To obtain authorisation contact us by email or using the contact form on the website. You will receive notification back confirming that your return has been updated detailing the appropriate course of action.  Any items returned without prior authorisation will not be recognised or accepted regardless of any proof of posting / delivery. All items delivered to Japanpartsworldwide without prior authorisation will not be recognised and will remain the customers’ property until such authorisation has been provided. Unauthorised returned goods received will only be returned to the customer at their expense and will be destroyed if not claimed within 6 months of receipt.

10.2 Due to the nature of certain items they are sold on a no return, no refund basis. This policy is based on restrictions placed upon Japanpartsworldwide by the manufacturers. Examples include sealed or unsealed spare parts, assortments / kits, books / catalogues and consumables

10.2.1 Quality of products is often reflected in the selling price. As a business to business trade transaction it is reasonable that the trade buyer understands the relationship between quality and price.

10.3 In the case of Goods ordered in error or no longer required by the trade Buyer, the trade Buyer will be liable for the cost of delivery to Japanpartsworldwide or collection by Japanpartsworldwide.

10.4 As a trade wholesale supplier Japanpartsworldwide will not enter into any claim for costs incurred when posting return goods to us regardless of their disposition.

10.5 The trade Buyer will be liable for the cost of remedying any damage to or loss of Goods returned where such damage or loss has, in the opinion of Japanpartsworldwide, been caused by the Goods being inadequately packaged by the trade Buyer or through the trade Buyer's fault.

10.6 Japanpartsworldwide reserves the right to make a handling and restocking charge per item of £15.00 or 15% of the value of the Goods (whichever is the greater) on Goods which are returned if they were ordered in error or are no longer required by the trade Buyer. These charge values also applies as a processing charge if we ask the supplier to investigate your issue and your item is found not to have a manufacturing fault. Any returnable goods ordered in error or no longer required must be notified to Japanpartsworldwide within 7 days of receipt, after this period they do become non returnable.

10.7 Goods not normally held in stock by Japanpartsworldwide or that are subject to special order from the manufacturer/supplier ordered by the trade Buyer may not be returned and no such order may be cancelled.

10.8 Contracts to which the DSRs (distance selling regulations) do not apply include selling products and services to other trade buyers (Businesses).