1. Introduction
1.1 We are committed to safeguarding the
privacy of our website visitors.
1.2 This policy applies where we are acting as
a data controller with respect to the personal data of our website visitors; in
other words, where we determine the purposes and means of the processing of
that personal data.
1.3 We use cookies on our website. Insofar as
those cookies are not strictly necessary for the provision of our website, we
will ask you to consent to our use of cookies when you first visit our website.
1.4 Our website incorporates privacy controls
which affect how we will process your personal data. By using the privacy
controls, you can specify whether you would like to receive direct marketing
communications and limit the publication of your information.
1.5 In this policy, "we",
"us" and "our" refer to Jap Service Parts Limited T/A
japanpartsworldwide.com. For more information about us, see Section 13.
3. How we use your personal data
3.1 In this Section 3 we have set out:
(a) the general categories of personal data
that we may process;
(b) the purposes for which we may process
personal data; and
(c) the legal bases of the processing.
3.2 We may process data about your use of our
website ("usage data"). The usage data may include your IP address,
geographical location, browser type and version, operating system, referral
source, length of visit, page views and website navigation paths, as well as
information about the timing, frequency and pattern of your service use. The
source of the usage data is google analytics tracking system. This usage data
may be processed for the purposes of analysing the use of the website. The
legal basis for this processing is our legitimate interests, namely monitoring
and improving our website.
3.3 We may process your account data
("account data").The account data may include your name and email
address. The source of the account data is you. The account data may be
processed for the purposes of operating our website, providing our services,
ensuring the security of our website and services, maintaining back-ups of our
databases and communicating with you. The legal basis for this processing is
the performance of a contract between you and us and/or taking steps, at your
request, to enter into such a contract.
3.4 We may process your information included in
your personal profile on our website ("profile data"). The profile
data may include your name, address, telephone number, email address. The
profile data may be processed for the purposes of enabling and monitoring your
use of our website and services. The legal basis for this processing is the
performance of a contract between you and us and/or taking steps, at you
request, to enter into such a contract.
3.6 We may process information that you post for
publication on our website ("publication data"). The publication data
may be processed for the purposes of enabling such publication and
administering our website and services. The legal basis for this processing is
our legitimate interests, namely [the proper administration of our website and
business.
3.7 We may process information contained in any
enquiry you submit to us regarding goods and/or services ("enquiry
data"). The enquiry data may be processed for the purposes of offering,
marketing and selling relevant goods and/or services to you. The legal basis
for this processing is consent.
3.8 We may process information relating to our
customer relationships, including customer contact information ("customer
relationship data"). The customer relationship data may include your name,
your contact details, and information contained in communications between us
and you. The source of the customer relationship data is you. The customer
relationship data may be processed for the purposes of managing our
relationships with customers, communicating with customers, keeping records of
those communications and promoting our products and services to customers. The
legal basis for this processing is our legitimate interests, namely the proper
management of our customer relationships.
3.9 We may process information relating to
transactions, including purchases of goods and services, that you enter into
with us and/or through our website ("transaction data"). The
transaction data may include your contact details, your card details and the
transaction details. The transaction data may be processed for the purpose of
supplying the purchased goods and services and keeping proper records of those
transactions. The legal basis for this processing is the performance of a
contract between you and us and/or taking steps, at your request, to enter into
such a contract and our legitimate interests, namely the proper administration
of our website and business.
3.10 We may process information that you provide
to us for the purpose of subscribing to our email notifications and/or
newsletters ("notification data"). The notification data may be
processed for the purposes of sending you the relevant notifications and/or
newsletters. The legal basis for this processing is the performance of a
contract between you and us and/or taking steps, at your request, to enter into
such a contract.
3.11 We may process information contained in or
relating to any communication that you send to us ("correspondence
data"). The correspondence data may include the communication content and
metadata associated with the communication. Our website will generate the
metadata associated with communications made using the website contact forms.
The correspondence data may be processed for the purposes of communicating with
you and record-keeping. The legal basis for this processing is our legitimate
interests, namely the proper administration of our website and business and
communications with users.
3.13 We may process any of your personal data
identified in this policy where necessary for the establishment, exercise or
defence of legal claims, whether in court proceedings or in an administrative
or out-of-court procedure. The legal basis for this processing is our
legitimate interests, namely the protection and assertion of our legal rights,
your legal rights and the legal rights of others.
3.14 We may process any of your personal data
identified in this policy where necessary for the purposes of obtaining or
maintaining insurance coverage, managing risks, or obtaining professional
advice. The legal basis for this processing is our legitimate interests, namely
the proper protection of our business against risks.
3.15 In addition to the specific purposes for
which we may process your personal data set out in this Section 3, we may also
process any of your personal data where such processing is necessary for
compliance with a legal obligation to which we are subject, or in order to protect
your vital interests or the vital interests of another natural person.
3.16 Please do not supply any other person's
personal data to us, unless we prompt you to do so.
4. Providing your personal data to others
4.2 We may disclose your personal data to our
insurers and/or professional advisers insofar as reasonably necessary for the
purposes of obtaining or maintaining insurance coverage, managing risks,
obtaining professional advice, or the establishment, exercise or defence of
legal claims, whether in court proceedings or in an administrative or
out-of-court procedure.
4.3 We may disclose ("customer
relationship data") to our suppliers or subcontractors Royal Mail, UK
Mail, DPD Group, DHL Express, Fedex, UPS, Collect+, and any other courier
company used insofar as reasonably necessary for delivering your order to you
as part of the performance of a contract between you and us and/or taking
steps, at your request, to enter into such a contract.
4.4 Financial transactions relating to our website
are handled by our payment services providers, PayPal and Centinel Commerce. We
will share transaction data with our payment services providers only to the
extent necessary for the purposes of processing your payments, refunding such
payments and dealing with complaints and queries relating to such payments and
refunds. You can find information about the payment services providers' privacy
policies and practices at
https://www.paypal.com/en/webapps/mpp/ua/privacy-full.
4.6 In addition to the specific disclosures of
personal data set out in this Section 4, we may disclose your personal data
where such disclosure is necessary for compliance with a legal obligation to
which we are subject, or in order to protect your vital interests or the vital
interests of another natural person. We may also disclose your personal data
where such disclosure is necessary for the establishment, exercise or defence
of legal claims, whether in court proceedings or in an administrative or
out-of-court procedure.
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention
policies and procedure, which are designed to help ensure that we comply with
our legal obligations in relation to the retention and deletion of personal
data.
6.2 Personal data that we process for any purpose
or purposes shall not be kept for longer than is necessary for that purpose or
those purposes.
6.3 We will retain your personal data as
follows:
(a) All personal data categories will be
retained for a minimum period of 12 Months following order date, and for a
maximum period of 36 months following order date.
6.4 In some cases it is not possible for us to
specify in advance the periods for which your personal data will be retained.
In such cases, we will determine the period of retention based on the following
criteria:
(a) the period of retention of all personal
data categories will be determined based on length of warranties, delivery dates
and legal requirements.
6.5 Notwithstanding the other provisions of
this Section 6, we may retain your personal data where such retention is
necessary for compliance with a legal obligation to which we are subject, or in
order to protect your vital interests or the vital interests of another natural
person.
7. Amendments
7.1 We may update this policy from time to time
by publishing a new version on our website.
7.2 You should check this page occasionally to
ensure you are happy with any changes to this policy.
7.3 We may notify you of changes to this policy
by email.
8. Your rights
8.1 In this Section 8, we have summarised the
rights that you have under data protection law. Some of the rights are complex,
and not all of the details have been included in our summaries. Accordingly,
you should read the relevant laws and guidance from the regulatory authorities
for a full explanation of these rights.
8.2 Your principal rights under data protection
law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory
authority; and
(h) the right to withdraw consent.
8.3 You have the right to confirmation as to
whether or not we process your personal data and, where we do, access to the
personal data, together with certain additional information. That additional
information includes details of the purposes of the processing, the categories
of personal data concerned and the recipients of the personal data. Providing
the rights and freedoms of others are not affected, we will supply to you a
copy of your personal data. The first copy will be provided free of charge, but
additional copies may be subject to a reasonable fee.
8.4 You have the right to have any inaccurate
personal data about you rectified and, taking into account the purposes of the
processing, to have any incomplete personal data about you completed.
8.5 In some circumstances you have the right to
the erasure of your personal data without undue delay. Those circumstances
include: the personal data are no longer necessary in relation to the purposes
for which they were collected or otherwise processed; you withdraw consent to
consent-based processing; you object to the processing under certain rules of
applicable data protection law; the processing is for direct marketing
purposes; and the personal data have been unlawfully processed. However, there
are exclusions of the right to erasure. The general exclusions include where
processing is necessary: for exercising the right of freedom of expression and
information; for compliance with a legal obligation; or for the establishment,
exercise or defence of legal claims.
8.6 In some circumstances you have the right to
restrict the processing of your personal data. Those circumstances are: you
contest the accuracy of the personal data; processing is unlawful but you
oppose erasure; we no longer need the personal data for the purposes of our
processing, but you require personal data for the establishment, exercise or
defence of legal claims; and you have objected to processing, pending the
verification of that objection. Where processing has been restricted on this
basis, we may continue to store your personal data. However, we will only
otherwise process it: with your consent; for the establishment, exercise or
defence of legal claims; for the protection of the rights of another natural or
legal person; or for reasons of important public interest.
8.7 You have the right to object to our
processing of your personal data on grounds relating to your particular
situation, but only to the extent that the legal basis for the processing is
that the processing is necessary for: the performance of a task carried out in
the public interest or in the exercise of any official authority vested in us;
or the purposes of the legitimate interests pursued by us or by a third party.
If you make such an objection, we will cease to process the personal
information unless we can demonstrate compelling legitimate grounds for the
processing which override your interests, rights and freedoms, or the
processing is for the establishment, exercise or defence of legal claims.
8.8 You have the right to object to our
processing of your personal data for direct marketing purposes (including
profiling for direct marketing purposes). If you make such an objection, we
will cease to process your personal data for this purpose.
8.9 You have the right to object to our
processing of your personal data for scientific or historical research purposes
or statistical purposes on grounds relating to your particular situation,
unless the processing is necessary for the performance of a task carried out
for reasons of public interest.
8.10 To the extent that the legal basis for our
processing of your personal data is:
(a) consent; or
(b) that
the processing is necessary for the performance of a contract to which you are
party or in order to take steps at your request prior to entering into a
contract,
and such processing is carried out by
automated means, you have the right to receive your personal data from us in a
structured, commonly used and machine-readable format. However, this right does
not apply where it would adversely affect the rights and freedoms of others.
8.11 If you consider that our processing of your
personal information infringes data protection laws, you have a legal right to
lodge a complaint with a supervisory authority responsible for data protection.
You may do so in the EU member state of your habitual residence, your place of
work or the place of the alleged infringement.
8.12 To the extent that the legal basis for our
processing of your personal information is consent, you have the right to
withdraw that consent at any time. Withdrawal will not affect the lawfulness of
processing before the withdrawal.
8.13 You may exercise any of your rights in
relation to your personal data by written notice to us, in addition to the
other methods specified in this Section 8.
9. About cookies
9.1 A cookie is a file containing an identifier
(a string of letters and numbers) that is sent by a web server to a web browser
and is stored by the browser. The identifier is then sent back to the server
each time the browser requests a page from the server.
9.2 Cookies may be either
"persistent" cookies or "session" cookies: a persistent
cookie will be stored by a web browser and will remain valid until its set
expiry date, unless deleted by the user before the expiry date; a session
cookie, on the other hand, will expire at the end of the user session, when the
web browser is closed.
9.3 Cookies do not typically contain any
information that personally identifies a user, but personal information that we
store about you may be linked to the information stored in and obtained from
cookies.
10. Cookies that we use
10.1 We use cookies for the following purposes:
(a) authentication - we use cookies to identify
you when you visit our website and as you navigate our website.
(b) status - we use cookies to help us to
determine if you are logged into our website.
(c) personalisation - we use cookies to store
information about your preferences and to personalise the website for you.
(d) security - we use cookies as an element of
the security measures used to protect user accounts, including preventing
fraudulent use of login credentials, and to protect our website and services
generally.
(e) advertising - we use cookies to help us to
display advertisements that will be relevant to you.
(f) analysis - we use cookies[to help us to
analyse the use and performance of our website and services.
(g) cookie consent - we use cookies to store
your preferences in relation to the use of cookies more generally.
11. Cookies used by our service providers
11.1 Our service providers use cookies and those
cookies may be stored on your computer when you visit our website.
11.2 We use Google Analytics to analyse the use of
our website. Google Analytics gathers information about website use by means of
cookies. The information gathered relating to our website is used to create
reports about the use of our website. Google's privacy policy is available at:
https://www.google.com/policies/privacy.
11.3 We publish Google AdSense interest-based
advertisements on our website. These are tailored by Google to reflect your
interests. To determine your interests, Google will track your behaviour on our
website and on other websites across the web using cookies. You can view,
delete or add interest categories associated with your browser by visiting:
https://adssettings.google.com. You can also opt out of the AdSense partner
network cookie using those settings or using the Network Advertising
Initiative's multi-cookie opt-out mechanism at: http://optout.networkadvertising.org.
However, these opt-out mechanisms themselves use cookies, and if you clear the
cookies from your browser your opt-out will not be maintained. To ensure that
an opt-out is maintained in respect of a particular browser, you may wish to
consider using the Google browser plug-ins available at:
https://support.google.com/ads/answer/7395996.
12. Managing cookies
12.1 Most browsers allow you to refuse to accept
cookies and to delete cookies. The methods for doing so vary from browser to
browser, and from version to version. You can however obtain up-to-date
information about blocking and deleting cookies via these links:
(a)
https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
(Firefox);
(c)
http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d)
https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
(Internet Explorer);
(e) https://support.apple.com/kb/PH21411
(Safari); and
(f)
https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy
(Edge).
12.2 Blocking all cookies will have a negative
impact upon the usability of many websites.
12.3 If you block cookies, you will not be able to
use all the features on our website.
13. Our details
13.1 This website is owned and operated by Jap
Service Parts Limited
13.2 We are registered in England and Wales under
registration number 09759760, and our registered office is at Kenton House 666
Kenton Road Harrow, Middlesex, United Kingdom, HA3 9QN.
13.3 Our principal place of business is at Unit
23B, Kingstons Farm Industrial Estate, Down Hall Road, Matching Green, Essex,
CM17 0RB, United Kingdom.
13.4 You can contact us:
(a) by post, to the postal address given above;
(b) using our website contact form;
(c) by telephone, on the contact number
published on our website from time to time; or
(d) by email, using the email address published
on our website from time to time.
